Wednesday, January 31, 2007

Hoshin

"Hoshin is a combination of "Ho" (method or form) and "Shin" (shiny needle or compass) and means a way of setting the direction or management for objectives.
The Hoshin process and the action points decided at every level are crucial for the success of policy deployment.
"

Hoshin, the Japanese art of managing quality
By Surinder Kapur